Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Everytime I go to search something, the damn program LOCKS UP my computer and I have to do a "hard boot" to get back control of my computer!!!!

  • 2 cavab
  • 2 have this problem
  • 2 views
  • Last reply by John99

more options

Computer freezes, and I have to hard boot the entire thing.

Computer freezes, and I have to hard boot the entire thing.

All Replies (2)

more options

What are you using as your search engine? Have you tried a different one?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Does that problem go away if you use Firefox in Windows Safe mode Firefox safe mode and with all plugins disabled.

Obviously Firefox should not do that and if it was doing so with a lot of people I am sure we would have heard about the problem. I wonder if it could be a malware issue ? I would suggest it is a good idea to try scanning with all of the tools suggested in

Please also check to see if Firefox is crashing and generating crash reports.if so and you have recent crash reports please provide the Crash IDs of two or three of those crashes.

See also