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Lost bookmarks/sync issues

  • 1 cavab
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

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Hi,

I did a fresh install of Firefox, but have lost all my bookmarks.... I downloaded Firefox for iOS and created an account, and synced up. My bookmarks were showing fine in it. In the meantime, the laptop got wiped and had a fresh clean Firefox install. Unfortunately I did not get a backup of my stuff (stupid, I know), but I did sync with iOS, thinking that would be enough. When I went to sync up the laptop Firefox to iOS, the password wouldn't work, so I reset it. I can now get into my account, but all of my bookmarks have disappeared. But they were there before :( And, when I look through my account, there are bits and pieces of URLs that I have visited in the past (way before any of this), so it's retained *some* knowledge. But it's like the password reset ate all my bookmarks or something...

Is there anything I can do to find my old bookmarks, if they had shown on iOS? Or will I have to start again from scratch?

Hi, I did a fresh install of Firefox, but have lost all my bookmarks.... I downloaded Firefox for iOS and created an account, and synced up. My bookmarks were showing fine in it. In the meantime, the laptop got wiped and had a fresh clean Firefox install. Unfortunately I did not get a backup of my stuff (stupid, I know), but I did sync with iOS, thinking that would be enough. When I went to sync up the laptop Firefox to iOS, the password wouldn't work, so I reset it. I can now get into my account, but all of my bookmarks have disappeared. But they were there before :( And, when I look through my account, there are bits and pieces of URLs that I have visited in the past (way before any of this), so it's retained *some* knowledge. But it's like the password reset ate all my bookmarks or something... Is there anything I can do to find my old bookmarks, if they had shown on iOS? Or will I have to start again from scratch?

All Replies (1)

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There are several things that this could be.

Did you do a refresh? Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


In installing a new Firefox, the original profile may have been not found by the installer, so a new profile was created.

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?