Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't login to router web interface (other browsers can)

  • 1 cavab
  • 2 have this problem
  • 11 views
  • Last reply by jspstorm

more options

Router: Asus DSL-AC68U Firefox Version: 53.0.3 (64bit)

When I access my router's web administration page, entering the username and password has no effect, not even to display the 'wrong username or password' message that displays if I intentionally enter the wrong password using Internet Explorer 11. When I enter any password using Firefox, the page merely flickers/refreshes.

When using internet explorer to access the same local IP address, the login page functions correctly, allowing access to the router configuration if I enter the password correctly, or informing me if I enter an incorrect password.

The background 'username' and 'password' text disappears when I select the appropriate textbox in Internet Explorer, but not when using Firefox, though I have no idea if this is related (see screenshot).

Router: Asus DSL-AC68U Firefox Version: 53.0.3 (64bit) When I access my router's web administration page, entering the username and password has no effect, not even to display the 'wrong username or password' message that displays if I intentionally enter the wrong password using Internet Explorer 11. When I enter any password using Firefox, the page merely flickers/refreshes. When using internet explorer to access the same local IP address, the login page functions correctly, allowing access to the router configuration if I enter the password correctly, or informing me if I enter an incorrect password. The background 'username' and 'password' text disappears when I select the appropriate textbox in Internet Explorer, but not when using Firefox, though I have no idea if this is related (see screenshot).
Attached screenshots

All Replies (1)

more options

I have tried creating a new profile and using that, and disable all plugins.