Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why my whole site and other tab going to be blank (black. sometime white)??

  • 4 cavab
  • 14 have this problem
  • 6 views
  • Last reply by cor-el

more options

why my whole site and other tab going to be blank (black. sometime white)?? why my whole site and other tab going to be blank (black. sometime white)?? why my whole site and other tab going to be blank (black. sometime white)?? why my whole site and other tab going to be blank (black. sometime white)??

If you not going fix this ASAP, im going to use Chrome back.. Goodluck

why my whole site and other tab going to be blank (black. sometime white)?? why my whole site and other tab going to be blank (black. sometime white)?? why my whole site and other tab going to be blank (black. sometime white)?? why my whole site and other tab going to be blank (black. sometime white)?? If you not going fix this ASAP, im going to use Chrome back.. Goodluck
Attached screenshots

All Replies (4)

more options

I have the same Problem

more options

Hi istrading999, is that your own site? Did you try "the usual:"

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)

more options

Hi CostaRica9 --

I have the same Problem

-- is it one site, all sites? Does it occur when you first start Firefox or after a period of time using it?

more options

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Modified by cor-el