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I m trying to order microsoft software on thheir webiste and I cannot asdd the software to the cart

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  • Last reply by cor-el

sryerson
sryerson
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I want to purchase microsoft office via a link sent to me from microsoft because of our corporate relationship. After clicking the link, I am brought t a microsoft page giving me the option to add my purchase to my cart by clicking on it. When i do this, nothing happens and cart remains empty.

I want to purchase microsoft office via a link sent to me from microsoft because of our corporate relationship. After clicking the link, I am brought t a microsoft page giving me the option to add my purchase to my cart by clicking on it. When i do this, nothing happens and cart remains empty.

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cor-el
cor-el
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  • Top 10 Contributor
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A cart usually works with cookies, so make sure that you aren't blocking cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window