Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Getting rid of the security exception messages

  • 5 cavab
  • 4 have this problem
  • 1 view
  • Last reply by christ1

more options

I keep getting a popup message titled, "Add Security Excepton," both when I receive and send emails. Thhe location is always my email server plus either the incoming or outgoing port. Viewing the certificate essentially tells me nothing; it has information, but nothng I understand. I click the 'Confirm Security Exception' button, and tell it to permanently store this exception, but I keep getting it.

When I download email, I typically get it three times, but I click on the 'Confirm..' button and get rid of it. It's a nuisance, but that's about it.

When I write (or reply), I _always_ get an error message that it didn't send. I minmize the email, see the 'Add Security Exception' message, click to 'confirm,' send again, and it works. A nuisance, but a much bigger one.

Is there a setting I can make to stop these . . . maybe to end whatever security checking it is doing?

I keep getting a popup message titled, "Add Security Excepton," both when I receive and send emails. Thhe location is always my email server plus either the incoming or outgoing port. Viewing the certificate essentially tells me nothing; it has information, but nothng I understand. I click the 'Confirm Security Exception' button, and tell it to permanently store this exception, but I keep getting it. When I download email, I typically get it three times, but I click on the 'Confirm..' button and get rid of it. It's a nuisance, but that's about it. When I write (or reply), I _always_ get an error message that it didn't send. I minmize the email, see the 'Add Security Exception' message, click to 'confirm,' send again, and it works. A nuisance, but a much bigger one. Is there a setting I can make to stop these . . . maybe to end whatever security checking it is doing?
Attached screenshots

All Replies (5)

more options
more options

I never got that error code, only the "Add Security Exception" popup. This is not a Kaspersky issue; most messages don't mention Kasperssky. That this one did was only a coincidence.

more options

The cert Thunderbird complains about has been issued by Kaspersky.

Viewing the certificate essentially tells me nothing; it has information, but nothng I understand.
This is not a Kaspersky issue;

That sounds like a pretty bold statement given your earlier statement above.

more options

I'm having the same problem. I can't get my emails. I keep getting the following window. Don't know what to do about this.

more options

HeyJude16, please start a new topic for your problem. https://support.mozilla.org/questions/new