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Thunderbird crashed. Cannot send report. How can I send abort message

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  • Last reply by Tonnes

perrygonen
perrygonen
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I have the latest version, and have been using Thunderbird for years. I closed it and cannot get it to restart. unable to send the abort details so have attached all info in a docx file. I am also copying abort message here. How can I get it working agains. VERY URGENT

AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/tb-rel-c-esr52-w32_bld-0000000/build/mozilla/js/xpconnect/src/XPCJSContext.cpp, line 3474 AvailablePageFile: 709287936 AvailablePhysicalMemory: 671240192 AvailableVirtualMemory: 1877237760 BlockedDllList: BreakpadReserveAddress: 87359488 BreakpadReserveSize: 67108864 BuildID: 20170815040357 CPUMicrocodeVersion: 0xa07 CrashTime: 1504648896 InstallTime: 1503153973 MozCrashReason: MOZ_CRASH() Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/tb-rel-c-esr52-w32_bld-0000000/build/mozilla/js/xpconnect/src/XPCJSContext.cpp, line 3474) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1271 StartupCrash: 1 StartupTime: 1504648896 SystemMemoryUsePercentage: 80 Throttleable: 1 TotalPageFile: 3853336576 TotalPhysicalMemory: 3488002048 TotalVirtualMemory: 2147352576 URL: UptimeTS: 8509.3993512 Vendor: Version: 52.3.0

This report also contains technical information about the state of the application when it crashed.

I have the latest version, and have been using Thunderbird for years. I closed it and cannot get it to restart. unable to send the abort details so have attached all info in a docx file. I am also copying abort message here. How can I get it working agains. VERY URGENT AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/tb-rel-c-esr52-w32_bld-0000000/build/mozilla/js/xpconnect/src/XPCJSContext.cpp, line 3474 AvailablePageFile: 709287936 AvailablePhysicalMemory: 671240192 AvailableVirtualMemory: 1877237760 BlockedDllList: BreakpadReserveAddress: 87359488 BreakpadReserveSize: 67108864 BuildID: 20170815040357 CPUMicrocodeVersion: 0xa07 CrashTime: 1504648896 InstallTime: 1503153973 MozCrashReason: MOZ_CRASH() Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/tb-rel-c-esr52-w32_bld-0000000/build/mozilla/js/xpconnect/src/XPCJSContext.cpp, line 3474) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1271 StartupCrash: 1 StartupTime: 1504648896 SystemMemoryUsePercentage: 80 Throttleable: 1 TotalPageFile: 3853336576 TotalPhysicalMemory: 3488002048 TotalVirtualMemory: 2147352576 URL: UptimeTS: 8509.3993512 Vendor: Version: 52.3.0 This report also contains technical information about the state of the application when it crashed.

Chosen solution

If you happen to have Malwarebytes 3 installed, uninstall it and retry.

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All Replies (3)

Tonnes
Tonnes
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Seçilmiş Həll

If you happen to have Malwarebytes 3 installed, uninstall it and retry.

perrygonen
perrygonen Question owner
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The uninstalling of ver 3.2.2 of Malwarebytes enabled the Thunderbird to restart and work again. The question is can I now reinstall Mawarebytes and continue using it or is this a long term bug. Thank you once again for the solution

Modified by perrygonen

Tonnes
Tonnes
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I found this solution based on this question, but the Malwarebytes forum also reports a number of crashes in Firefox, Opera and Pandora when using the 3.2.2.2018 version (see here).

Their solution/workaround would be to disable its Self Protection component under Settings -> Protection for now, so you can try that after reinstalling Malwarebytes, and keep an eye on the forum thread and products updates.