Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to save or import bookmarks on 32 bit firefox.

  • 3 cavab
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

more options

I was using Firefox 64 bit and before uninstalling it, I have taken backup of bookmarks to a .json file. Then installed 32 bit Firefox, tried to import bookmarks, then getting an error message like "Unable to process the backup file". So I tried to add a new bookmark by clicking on star icon, it does the animations by flying the star to the next icon, but not showing in bookmark toolbar or all bookmarks.

I was using Firefox 64 bit and before uninstalling it, I have taken backup of bookmarks to a .json file. Then installed 32 bit Firefox, tried to import bookmarks, then getting an error message like "Unable to process the backup file". So I tried to add a new bookmark by clicking on star icon, it does the animations by flying the star to the next icon, but not showing in bookmark toolbar or all bookmarks.

All Replies (3)

more options

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page or Places Maintenance can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

See also:

more options

cor-el said

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder. If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page or Places Maintenance can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. See also:

Deleted the places.sqlite file and restarted then I am able to get all the lost bookmarks, but now the Firefox is 64 bit. I want to use 32 bit.

more options

You can find the full version of the current Firefox release (56.0.2) in all languages and all operating systems here: