Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is this email flagged? Speaker Ryan Press Office <SpeakerRyanPressOffice@press.speaker.gov>

  • 10 cavab
  • 1 has this problem
  • 1 view
  • Last reply by jbacinti

more options

All of a sudden emails from this address are flagged as possible Spam. It's obvious that they are not. How can I stop T-bird from flagging them?

All of a sudden emails from this address are flagged as possible Spam. It's obvious that they are not. How can I stop T-bird from flagging them?

All Replies (10)

more options

If you are actually seeing the word Spam Thunderbird is not doing it. Thunderbird uses the word Junk, not Spam.

more options

Sorry, it was marked by a small red box saying something about it being Junk. When I clicked on the box I had two choices. One was to ignore it and the other was an offer to edit the settings. I tried looking at settings but didn't see anything that would let emails from this address come through.

more options

Here is a picture of what I get. This came in as I hit the send key on my last response.

The options are "Ignore warning for this message" or "Edit scam detection options".

more options

Correct terminology helps. Especially the screenshot finally showing not Spam, not Junk but Scam Detection.

Thunderbird scam detection is hit or miss. The only options for it are on or off. https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection

Modified by user01229325

more options

Thanks Airmail. It sure misses some obvious Junk/Scams. Does anyone want to see what kind of crap I get?

more options

Why would they?

more options

Maybe to see if they could catch it?

more options

I believe the scam detector looks for apparently unrelated links in messages. Unfortunately, many "newsletter" type email messages are effectively digests of messages and information from disparate sources and so trigger the scam warning.

more options

jbacinti said

Maybe to see if they could catch it?

Who is they? Do not confuse Thunderbird Junk and Scam detection. Read the link I provided above. Have you marked messages as junk to train the junk filter?

more options

Zenos,

I read your response and thanks. The only emails I receive are from the site I posted and it is not a digest of other stories from disparate sites. As a matter of fact T-bird "catches" emails from this site for a few weeks and then it stops for a couple of months and starts again. Might have something to do with updating T-bird with new releases.

Airmail,

I have done that but obviously not the one the T-bird marks occasionally. Thanks for your help.

jbacinti