My thunderbird crashes on start up
And this is the report..... I uninstalled Thunderbird and reinstalled. Rebooted, etc No luck. I guess there is no phone support...
AdapterDeviceID: 0x0152 AdapterDriverVersion: 10.18.10.3325 AdapterSubsysID: 2ada103c AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.4.0 AvailablePageFile: 5770850304 AvailablePhysicalMemory: 4071190528 AvailableVirtualMemory: 3655540736 BIOS_Manufacturer: AMI BlockedDllList: BreakpadReserveAddress: 45416448 BreakpadReserveSize: 67108864 BuildID: 20171004092449 CPUMicrocodeVersion: 0x1b ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1510678078 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1508084324 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 2ada103c, AdapterDriverVersion: 10.18.10.3325 FP(D10-L1100-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 237 StartupCrash: 0 StartupTime: 1510678068 SystemMemoryUsePercentage: 51 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20171004092449","version":"52.4.0","vendor":null,"platformVersion":"52.4.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8077,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":3392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.3","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"ST1000DM003-1CH162","revision":"HP33"},"binary":{"model":"ST1000DM003-1CH162","revision":"HP33"},"system":{"model":"ST1000DM003-1CH162","revision":"HP33"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0152","subsysID":"2ada103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3325","driverDate":"10-10-2013","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":85,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16003},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":17454,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.4.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15213,"updateDay":17443},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17464}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10214023168 TotalPhysicalMemory: 8469192704 TotalVirtualMemory: 4294836224 URL: UptimeTS: 33.26295531 Vendor: Version: 52.4.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (5)
The so called "details" data is not useful. (not your fault)
Please post crash IDs. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Thanks....... have reported each crash... So what happens next? Do they reach out?
Need you to post your crash ids here
Crash IDs? Not the text I posted from the crash?