Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Filter not deleting emails it's supposed to.

  • 7 cavab
  • 2 have this problem
  • 2 views
  • Last reply by paulsoa

more options

I've set up a filter to delete new messages from a particular address, but I'm still getting them.

In 'Filter Rules' I have 'Getting New Email' ticked and 'Filter Before Junk Classification' is in the box beside it. 'Match all of the following' is ticked and 'From' and 'is' are selected in the boxes below it. And 'Delete Message' is selected under 'Perform these actions'.

Incidentally, the email address belongs to Pinterest: I unsubscribed numerous times with no effect and I finally lost patience and closed my account - and I'm still getting numerous emails a day!

I've set up a filter to delete new messages from a particular address, but I'm still getting them. In 'Filter Rules' I have 'Getting New Email' ticked and 'Filter Before Junk Classification' is in the box beside it. 'Match all of the following' is ticked and 'From' and 'is' are selected in the boxes below it. And 'Delete Message' is selected under 'Perform these actions'. Incidentally, the email address belongs to Pinterest: I unsubscribed numerous times with no effect and I finally lost patience and closed my account - and I'm still getting numerous emails a day!

Chosen solution

I'll try altering to 'Filter After Junk Classification' - it's about the only thing I've got left to try ...

Read this answer in context 👍 0

All Replies (7)

more options

re: 'From' and 'is' are selected in the boxes below it.

suggest you try 'From' and 'contains' and Pinterest email address...assuming it is always the same or just the word 'pinterest'

more options

Thanks Toad-Hall.

I've just tried that, so I'll give it a day or so to see if it works, and report back.

more options

Nope. That didn't work. Still getting the emails.

more options

paulsoa said

Nope. That didn't work. Still getting the emails.

That was with the email address and with 'contains' selected. I've just created a new rule with just 'pinterest' instead of the email address and with 'contains' - so I'll give that a day and see how it goes. And I'm still 'unsubscribing' every time I get one of these damn emails.

more options

That didn't work either.

more options

Seçilmiş Həll

I'll try altering to 'Filter After Junk Classification' - it's about the only thing I've got left to try ...

more options

paulsoa said

I'll try altering to 'Filter After Junk Classification' - it's about the only thing I've got left to try ...

That seems to have got it working. I've had an email from them and it went directly to the 'Deleted' folder, as it should.