Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why cant I log into Firefox support forums using my sync account?

  • 2 cavab
  • 2 have this problem
  • 2 views
  • Last reply by Mr_Mumbles

more options

Okay, I think I might just answer my own question here. But here goes nuthin.

So I created a sync account, expecting that this would allow me into the support forums. When I created my account I used a password that did not contain numbers, but "special" characters instead. When I attempted to access the support forums, I was rejected even after I had my account email verified as well as reset my sync password locally. This was absolutely maddening that I could not get into the forums.

So now that I found the "Ask a question" section of Mozilla Support forums, I was forced to create a support account. When I created this account it forced me to use a password using at least 1 number. Why are the sync and support accounts not one in the same? Why do the two account creation sites have different requirements for account creation as it relates to password complexity?

Mumbles

Okay, I think I might just answer my own question here. But here goes nuthin. So I created a sync account, expecting that this would allow me into the support forums. When I created my account I used a password that did not contain numbers, but "special" characters instead. When I attempted to access the support forums, I was rejected even after I had my account email verified as well as reset my sync password locally. This was absolutely maddening that I could not get into the forums. So now that I found the "Ask a question" section of Mozilla Support forums, I was forced to create a support account. When I created this account it forced me to use a password using at least 1 number. Why are the sync and support accounts not one in the same? Why do the two account creation sites have different requirements for account creation as it relates to password complexity? Mumbles

Chosen solution

This support forum hasn't yet been added to "Firefox Accounts" which what Sync uses.

Read this answer in context 👍 0

All Replies (2)

more options

Seçilmiş Həll

This support forum hasn't yet been added to "Firefox Accounts" which what Sync uses.

more options

Thanks Ed. That makes sense. I suspected as much.