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Can't open Explorer

  • 5 cavab
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

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When I right-click on a download and select "Open Containing Folder" nothing happens. However, if I click "Show Downloads Folder" in the libraries menu a directory (and the correct one as well) opens. If I click "Open Folder" in about:profiles, then nothing opens even though the location exists. This is occurring on a Windows 2008 64-bit OS with build Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0.

When I right-click on a download and select "Open Containing Folder" nothing happens. However, if I click "Show Downloads Folder" in the libraries menu a directory (and the correct one as well) opens. If I click "Open Folder" in about:profiles, then nothing opens even though the location exists. This is occurring on a Windows 2008 64-bit OS with build Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0.

All Replies (5)

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https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 57.0.2

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Yes I have.

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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The problem remains in safe mode.

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Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}


If this still does not work, you may have to downgrade for the time being.