Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New FF loses Functionality (Flash?)

  • 4 cavab
  • 2 have this problem
  • 5 views
  • Last reply by Shadow110

more options

Some websites don't work w/ new FF, Chrome always works. Windows 10/FF 57.0.4/64, and Flash is installed (see "educated guess"). For example: http://www.sonyclassics.com/ Hovering the cursor over an image causes descriptive text to appear, and click a "Coming Soon" or "Now Playing" film switches an image to that film. Chrome works, FF doesn't.

Just one example of many.

(Sorry for brevity, my previous message got trashed when I clicked the educated guess "show details".)

Some websites don't work w/ new FF, Chrome always works. Windows 10/FF 57.0.4/64, and Flash is installed (see "educated guess"). For example: http://www.sonyclassics.com/ Hovering the cursor over an image causes descriptive text to appear, and click a "Coming Soon" or "Now Playing" film switches an image to that film. Chrome works, FF doesn't. Just one example of many. (Sorry for brevity, my previous message got trashed when I clicked the educated guess "show details".)

All Replies (4)

more options

I checked out the link. It looks like a web page problem. When I check out the left side menu, these look okay; Movies; About Us, Our Library, Resources, Press Releases, Awards, Contact Us, CONTACT, PRIVACY POLICY, TERMS OF USE.

However, nothing in the main view does as it should.


Update: When I disabled my ad-blocker for the site, everything now works.

more options

Load the web page. After the page is loaded, click the down arrow next to the AdBlock icon. Now select Disable on <website>. Reload the page.

more options

Thanks Fred, very helpful!

I'm using AdBlock Plus, maybe that's why I don't see the icon and down arrow. But when I disable AdBlock Plus, then exit FF and restart that Sony page works fine. Just re-loading it doesn't for me.

So far I think I've known when things weren't working right. But it's kind of like the cartoon in the electronics magazine, ca. 1985: "My computer has never had an undetected error, to the best of my knowledge."

And the previous message that I lost was because in trying to setup another example, I cleared cookies. Don't do that!

more options

Switch to Ublock Origin https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

Please let us know if this solved your issue or if need further assistance.