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  • Last reply by Happy112

GsyNiall
GsyNiall
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I sometimes get this error message when I try to play a BBC News video. Is this a settings problem with Firefox, a problem with the video playing plug-in, or maybe the problem is with the BBC I am running W10 Version 1709 and Firefox 58.0.1 (64 bit) Please help

I sometimes get this error message when I try to play a BBC News video. Is this a settings problem with Firefox, a problem with the video playing plug-in, or maybe the problem is with the BBC I am running W10 Version 1709 and Firefox 58.0.1 (64 bit) Please help

All Replies (1)

Happy112
Happy112
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Hi,

Maybe you'd like to take a look at this  :

https://www.bbc.co.uk/iplayer/help/how-to-guides/getting-started/iplayer_unavailable

Also see screenshot.

If that doesn't answer your question, maybe you could contact them  ?