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Cant connect to Dlink.com via Firefox...says unsupported browser

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  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

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I have a Dlink web camera. Dlink says it supports Firefox. But when I try to access it with Firefox, the message says unsupported browser.

i have no such problem with Chrome which is also supported.

Please advise

I have a Dlink web camera. Dlink says it supports Firefox. But when I try to access it with Firefox, the message says unsupported browser. i have no such problem with Chrome which is also supported. Please advise

Chosen solution

Install the 32bit version from; Download Firefox For All languages And Systems {web link}

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All Replies (5)

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I checked out http://us.dlink.com/ and had no problem. Win 7; FF 54 and 58

Check out these links; https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Modified by FredMcD

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Thanks for the info. It did not work. Looking at the MyDlink site again , it appears that it supports only a 32 bit OS for Windows. i seem to have a 64 bit OS. Chrome works for me so I have a solution.

Can you suggest anything else to get FF to work on a 64 bit system.

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Seçilmiş Həll

Install the 32bit version from; Download Firefox For All languages And Systems {web link}

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Thanks that was helpful

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Is the site working now? Good.