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entire organization unable to connect to email server

  • 1 cavab
  • 1 has this problem
  • 8 views
  • Last reply by amyhughes

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Users at one site all report that they are not receiving email, and they receive a timeout trying to send email.

Their internet connection is fine. I am able to install Thunderbird on a server at their location, set up an account and read and send email. All of the workstation email accounts simultaneously stopped working.

I can remotely control some of these machines, and on the one I tried, they were not asked for a password when they started thunderbird (they normally are asked).

I verified that the server settings are correct for the machine I connected to, though that was not a promising approach as all workstations stopped working simultaneously.

I have no idea where to look. Any suggestions?

Users at one site all report that they are not receiving email, and they receive a timeout trying to send email. Their internet connection is fine. I am able to install Thunderbird on a server at their location, set up an account and read and send email. All of the workstation email accounts simultaneously stopped working. I can remotely control some of these machines, and on the one I tried, they were not asked for a password when they started thunderbird (they normally are asked). I verified that the server settings are correct for the machine I connected to, though that was not a promising approach as all workstations stopped working simultaneously. I have no idea where to look. Any suggestions?

Chosen solution

And just like that, it started working again.

I'm going to mark this as resolved, but if anyone wants to suggest a reason this might happen I'd be grateful.

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And just like that, it started working again.

I'm going to mark this as resolved, but if anyone wants to suggest a reason this might happen I'd be grateful.

Modified by amyhughes