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Sorry. We’ve locked your account.

  • 2 cavab
  • 1 has this problem
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  • Last reply by cor-el

csuttles
csuttles
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I recently switched from google chrome to firefox and have been trying to set up Firefox Sync.

I get the following message after creating a Firefox Sync account.

"Sorry. We’ve locked your account. The confirmation email we sent to csuttles@triggeredstudios.com was returned and we’ve locked your account to protect your Firefox data."

The email is total valid, I can send a receive emails to and from it without issue.

My email address is a custom hosted domain using tutanota.

I recently switched from google chrome to firefox and have been trying to set up Firefox Sync. I get the following message after creating a Firefox Sync account. "Sorry. We’ve locked your account. The confirmation email we sent to csuttles@triggeredstudios.com was returned and we’ve locked your account to protect your Firefox data." The email is total valid, I can send a receive emails to and from it without issue. My email address is a custom hosted domain using tutanota.

All Replies (2)

csuttles
csuttles Question owner
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I was also able to successfully create this support account using the exact same email address and verify it AFTER having this issue with Firefox Sync.

cor-el
cor-el
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  • Top 10 Contributor
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