Tabs crash on specific websites, even with all add-ons disabled, except in safe mode
Some specific websites or parts of website make the tab crash in Firefox 61.0.1 on Ubuntu 16.04. I found that maps.google.ca and tvanouvelles.ca systematically make their tab crash before they are even displayed. facebook.com is fine as long as I don't use the chat. As soon as I open a chat tab or I go in full screen messenger, the tab crashes. messenger.com crashes after I log in.
In safe mode, everything works fine. However, when I disable every add-on in normal mode, the sites specified above still make their tabs crash. Is there any custom setting that could make them crash? Or is it that an add-on still has an effect on the browser even when it is disabled? Thank you for your help!
All Replies (10)
It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
FredMcD said
It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}
I tried and it doesn't change anything :(
FredMcD said
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in. For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
I didn't know they weren't automatically sent. I just submitted the 40 I had. Here are their IDs: bp-b4ef65e8-5366-4be8-b0bf-304610180730 bp-f8a33219-ad08-4190-bfe1-656490180730 bp-2a7ad1d8-5260-4153-9407-c95490180730 bp-b9c4ca0a-ff78-43b1-8380-142ba0180730 bp-2cb112b8-6a1b-4bde-9d5b-08ff90180730 bp-b7404086-77fa-4cd4-ab47-fd33b0180730 bp-7a2c33e8-e402-42ad-9dba-f7ab10180730 bp-1ea293c5-2202-47cc-851c-40a200180730 bp-6e7fb3a3-a2c8-4194-afc0-0442c0180730 bp-af77b6d9-c3b0-4def-8a47-587970180730 bp-9e8a924c-a319-4d2b-be13-218380180730 bp-26b9ab64-c589-40b1-be9c-8acf00180730 bp-fb9e73aa-2e84-443e-8196-3c8610180730 bp-c42557d0-01b8-495d-93f9-e9ec10180730 bp-9243e20b-5e23-41ae-b69c-ec2210180730 bp-5fb2937d-67a7-4fc9-a799-269780180730 bp-0de5ea61-f263-4300-8341-eb5210180730 bp-08c4d66f-e738-45fc-a6d4-93c570180730 bp-6eb95f65-9101-4a1e-a444-900690180730 bp-1a46ceb8-980f-4299-8d71-f56f50180730 bp-cdb953f0-50ed-4431-a4e2-1bdff0180730 bp-b922a93d-da99-4484-b916-838b90180730 bp-b8cff0a0-d3f5-4c1f-bfaf-772a30180730 bp-8fd49366-03a3-40da-9cd8-50c570180730 bp-026d5410-c616-4ae4-8d99-b754e0180730 bp-e7783428-14eb-4a9c-81d9-3b0f70180730 bp-a92caedd-1db9-483b-8fa3-308980180730 bp-77128a80-5673-448f-b24e-c8cba0180730 bp-85239df5-a2b4-4755-ba56-89aca0180730 bp-b7ab56df-d7c6-4e01-af4c-1d04d0180730 bp-29f02ab6-83d7-46d0-96ed-85c2c0180730 bp-b7d77fe6-1701-4646-9454-690f40180730 bp-958cbbe5-6b8d-4307-acf6-08b9f0180730 bp-f3c3cd87-7006-45fd-951a-3f96a0180730 bp-64893d57-20bf-4856-a44e-fa04f0180730 bp-72d2a105-408b-4caf-986d-d288f0180730 bp-cd0285c0-11ab-4d57-acc2-5bf310180730 bp-f76d4db7-135a-4faa-ad00-fb9990180730 bp-27ef326a-f7bc-4499-a855-7df6f0180730 bp-ede9e379-9e3d-48d6-9926-128950180730
Just to be sure, is it what you asked to paste here?
Thank you for your help!
Modified by OpticAl.go5
OpticAl.go5 said
I didn't know they weren't automatically sent. I just submitted the 40 I had
Type about:preferences#advanced<enter> in the address bar. Select Data Choices. Turn on Enable Crash Reporter.
Note: For Firefox 56+ its; about:preferences#privacy Under Firefox Data Collection turn on Allow Firefox To Send Crash Reports.
Just to be sure, is it what you asked to paste here?
Yes. I will look these over.
Product Firefox Release Channel release Version 60.0.2 and Version 60.0.1 Build ID 20180607194748 OS Linux OS Version 0.0.0 Linux 4.17.0-041700-generic #201806032231 SMP Sun Jun 3 22:33:34 UTC 2018 x86_64
Note: These reports may be too old to be of use.
bp-b4ef65e8-5366-4be8-b0bf-304610180730 Signature: mozilla::SetCurrentProcessSandbox
CrashTime Fri, 22 Jun 2018 17:13:56 GMT ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f8a33219-ad08-4190-bfe1-656490180730 Signature: free | libdrm.so.2.4.0@0x8559
CrashTime Tue, 24 Jul 2018 18:52:01 GMT +++++++++++++++++++++++++++++++++++++++++++++++ bp-2a7ad1d8-5260-4153-9407-c95490180730 Signature: free | libdrm.so.2.4.0@0x8559
CrashTime Tue, 24 Jul 2018 18:52:11 GMT ++++++++++++++++++++++++++++++++++++++++++++ bp-b9c4ca0a-ff78-43b1-8380-142ba0180730 Signature: free | libdrm.so.2.4.0@0x8559
CrashTime Tue, 24 Jul 2018 18:52:23 GMT +++++++++++++++++++++++++++++++++++++++++++++ bp-2cb112b8-6a1b-4bde-9d5b-08ff90180730 Signature: free | libdrm.so.2.4.0@0x8559
Tue, 24 Jul 2018 18:52:31 GMT ++++++++++++++++++++++++++++++++++++++++++++ bp-b7404086-77fa-4cd4-ab47-fd33b0180730 Signature: free | libdrm.so.2.4.0@0x8559
Tue, 24 Jul 2018 18:53:38 GMT ++++++++++++++++++++++++++++++++++++++++++ bp-7a2c33e8-e402-42ad-9dba-f7ab10180730 Signature: free | libdrm.so.2.4.0@0x8559
Tue, 24 Jul 2018 18:53:46 GMT ++++++++++++++++++++++++++++++++++++++++ bp-1ea293c5-2202-47cc-851c-40a200180730 Signature: free | libdrm.so.2.4.0@0x8559
Tue, 24 Jul 2018 18:59:02 GMT +++++++++++++++++++++++++++++++++++++++ bp-6e7fb3a3-a2c8-4194-afc0-0442c0180730 Signature: free | libdrm.so.2.4.0@0x8559
Tue, 24 Jul 2018 18:59:09 GMT
Modified by FredMcD
Product Firefox Release Channel release Version 61.0.1 Build ID 20180704194937 OS Linux OS Version 0.0.0 Linux 4.17.0-041700-generic #201806032231 SMP Sun Jun 3 22:33:34 UTC 2018 x86_64
Note: Last reports in list above
bp-ede9e379-9e3d-48d6-9926-128950180730 Signature: free | libdrm.so.2.4.0@0x8559
Mon, 30 Jul 2018 18:33:02 GMT ++++++++++++++++++++++++++++++++++++ bp-27ef326a-f7bc-4499-a855-7df6f0180730 Signature: free | libdrm.so.2.4.0@0x8559
Mon, 30 Jul 2018 18:32:58 GMT +++++++++++++++++++++++++++++++++++++ bp-f76d4db7-135a-4faa-ad00-fb9990180730 Signature: free | libdrm.so.2.4.0@0x8559
Mon, 30 Jul 2018 18:32:49 GMT +++++++++++++++++++++++++++++++++++++ bp-cd0285c0-11ab-4d57-acc2-5bf310180730 Signature: free | libdrm.so.2.4.0@0x8559
Mon, 30 Jul 2018 14:38:55 GMT
I called for more help.
Did you get your Firefox from Mozillla.org ? Some versions not from Mozilla have had issues.
FredMcD said
Did you get your Firefox from Mozillla.org ? Some versions not from Mozilla have had issues.
I got it from the official Ubuntu Xenial repo:
$ dpkg -s firefox Package: firefox Status: install ok installed Priority: optional Section: web Installed-Size: 165183 Maintainer: Ubuntu Mozilla Team <ubuntu-mozillateam@lists.ubuntu.com> ...
Modified by OpticAl.go5
Please get the installer from; Download Firefox For All languages And Systems {web link}
For some reason, the version I already had started to work properly today. However, when I launch it from the console, I get these errors whenever I try to load the websites I listed in my question:
libGL error: MESA-LOADER: failed to retrieve device information libGL error: unable to load driver: amdgpu_dri.so libGL error: driver pointer missing libGL error: failed to load driver: amdgpu