Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

TB will not ask for a password

  • 7 cavab
  • 1 has this problem
  • 2 views
  • Last reply by Matt

Lberty7
Lberty7
more options

For three days I have been trying to get TB to ask for an outbound att.net password, Have rebooted a number of times (used too work eventually), have reinstalled, checked firewall (defender), changed att password. Nothing will stimulate TB to ask for an outbound password. Have three accounts in TB that will not send mail.

For three days I have been trying to get TB to ask for an outbound att.net password, Have rebooted a number of times (used too work eventually), have reinstalled, checked firewall (defender), changed att password. Nothing will stimulate TB to ask for an outbound password. Have three accounts in TB that will not send mail.

All Replies (7)

christ1
christ1
  • Top 25 Contributor
more options
TB will not ask for a password

That typically means there's a problem to connect to the server in the first place, so that Thunderbird doesn't even get to the point to prompt you for the password. See https://support.mozilla.org/kb/cannot-send-messages

Lberty7
Lberty7 Question owner
more options

Thank you for your response. I have been through the list several times without making any progress. Have tried every thing suggested once to many times. This started three weeks ago, but TB was only out for a day at a time, then worked for a week - now out four days.

christ1
christ1
  • Top 25 Contributor
more options

You should contact your email provider.

Lberty7
Lberty7 Question owner
more options

Good idea. I did, but they do not understand English. It seems to me that I have to get an outbound password into TB before I can do much with ATT. Without a password in TB I can not get to the ATT server - can I?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Lberty7 said

Without a password in TB I can not get to the ATT server - can I?

Yes you can. Connection work by Thunderbird going out to the server it is told to and asking to get or send mail.

After the conversation starts the server asks for a password, which Thunderbird either supplies if it has it or ask for it. My guess is you have an anti virus firewall blocking a new version of Thunderbird from accessing the internet at all. This is very common with the anti virus firewalls. Quite uncommon with hardware firewalls, such as are built into almost all internet modems/routers

Lberty7
Lberty7 Question owner
more options

Thank you Matt. I have turned off Defender several times. Have TB listed as an exception to pass the firewall. Does not seem to make any difference. Still will not ask for a password. No other AV or firewall.

TB turned itself off three or four different days about three weeks ago.. Recovered ability to send emails without any intervention. Just waited. This round I deleted the outbound password after 24 plus hours in an effort to restore outgoing email - now cannot get TB to ask for PW.

Modified by Matt

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.