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Brightcove cc captions no longer appear on v62. Why not?

  • 4 cavab
  • 1 has this problem
  • 4 views
  • Last reply by McCoy

user1549590
user1549590
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Acorn TV use the Brightcove video player on their website. On Windows 7 and using Firefox Quantum v62 the captions will no longer appear whereas removing v62 and installing 61.0.2. (64 bit) will bring them back.

You have a bug in v62 that is preventing captions showing on v62. Please fix it.

Thank you.

Acorn TV use the Brightcove video player on their website. On Windows 7 and using Firefox Quantum v62 the captions will no longer appear whereas removing v62 and installing 61.0.2. (64 bit) will bring them back. You have a bug in v62 that is preventing captions showing on v62. Please fix it. Thank you.

All Replies (4)

FFus3r
FFus3r
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hello,

user1549590
user1549590 Question owner
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Ha, ha. You seriously think I hadn't done that? Why did you bother to reply? I did all that and the captions STILL. DON'T. APPEAR. OK?

That's the problem. Thank you.

FFus3r
FFus3r
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if you want help be respectful. OK?

McCoy
McCoy
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PaulBird said

Ha, ha. You seriously think I hadn't done that? Why did you bother to reply?

How rude to somebody who's trying to help ..... Do you expect people to be clairvoyant and know what "you've already
done"  ?