Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Syncing from old broken phone to new phone

  • 1 cavab
  • 1 has this problem
  • 37 views
  • Last reply by Paul

flip101
flip101
more options

My old android phone broke down but had firefox sync enable. Now i have a new phone and logged into my sync account. I was expecting to get all the bookmarks and tabs from the old phone recovered to my new phone, but this hasn't happened. When i go into sync settings i do see the two phones listed there. And with the old phone it says a sync has been performed 4 days ago (which for sure contained a lot of information). How do i get the sync from my old broken phone onto my new phone?

My old android phone broke down but had firefox sync enable. Now i have a new phone and logged into my sync account. I was expecting to get all the bookmarks and tabs from the old phone recovered to my new phone, but this hasn't happened. When i go into sync settings i do see the two phones listed there. And with the old phone it says a sync has been performed 4 days ago (which for sure contained a lot of information). How do i get the sync from my old broken phone onto my new phone?

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.