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Syncing from old broken phone to new phone

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  • Last reply by Paul

flip101
flip101
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My old android phone broke down but had firefox sync enable. Now i have a new phone and logged into my sync account. I was expecting to get all the bookmarks and tabs from the old phone recovered to my new phone, but this hasn't happened. When i go into sync settings i do see the two phones listed there. And with the old phone it says a sync has been performed 4 days ago (which for sure contained a lot of information). How do i get the sync from my old broken phone onto my new phone?

My old android phone broke down but had firefox sync enable. Now i have a new phone and logged into my sync account. I was expecting to get all the bookmarks and tabs from the old phone recovered to my new phone, but this hasn't happened. When i go into sync settings i do see the two phones listed there. And with the old phone it says a sync has been performed 4 days ago (which for sure contained a lot of information). How do i get the sync from my old broken phone onto my new phone?

All Replies (1)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.