What does feedback ask me "How does Firefox make you feel?"
I'd like to submit feedback on Firefox, but I can't, as Firefox requires me to tell it whether it makes me "happy" or "sad", which I am unable to answer as neither are true.
I have four questions:
1. Why does Mozilla want to know if Firefox creates an emotional response in me? What does this have to do with application feedback?
2. Why are there only two options? What if Firefox doesn't make me feel either emotion? To me, Firefox is just a tool, like using a sink. Sinks don't make me "happy" or "sad" and nor does Firefox. I neither smile nor frown when I use Firefox, usually I'm just concentrating on what I'm doing.
3. Is there any way to submit feedback without having to answer this strange question?
4. Why is there no help button, to explain the meaning of this strange question and why there are only two options? Do most people have no trouble answering this question?
All Replies (7)
Hello MartyJames,
People who answer questions here on the support forum are (for the main part) volunteers, users just like you who are trying to help other users in their spare time and not Mozilla developpers - nothing we can do about this.
I think that people who click on 'Happy' want to pay a compliment, express how 'happy' they are with certain features, settings etc..
'Sad' : that will be a euphemism for 'annoyed', angry' etc..
May I suggest that you click on 'Sad' (as this obviously annoys you) and then speak your mind ?
Thanks for the answer McCoy but I still feel very confused about this.
If they simply want to know if I have a criticism or compliment, then why not just ask that? They could even keep the sad and smiley faces, and the question would make perfect sense.
But the question "How does Firefox make you feel?" is clearly a general question about using Firefox in general - not about a particular issue.
If I were someone who generally loved using Firefox, but I had a criticism of one small detail, then any answer I gave would be untrue.
Modified by MartyJames
MartyJames, I hear you, but again : please submit your feelings about this by using the 'Sad' option ...... :(
As I mentioned earlier : I think that 'Sad' is a euphemism for 'annoyed', angry' etc. - well, by using that option you can let Mozilla know that this annoys you and suggest to use an alternative.
I think you're reading too much into the "happy" and "sad". It's just meant to be "I want to give feedback about something that upset me or made me happy". Don't take it too seriously, just feel free to give the feedback you wish to give :)
If you pick Happy you get a comment box and if you pick Sad you get what appears to be the same comment box. So there's plenty of opportunity to say "It's complicated" on that next screen.
MartyJames said
I'd like to submit feedback on Firefox, but I can't, as Firefox requires me to tell it whether it makes me "happy" or "sad", which I am unable to answer as neither are true...
I'm with ya. It's 'toddler' stuff. Just construct the site as if we all have high enough IQs and stop with the 'kid' game approach. We don't need "FireFox on Sassy-Me Street". (Grin)
~Pj
Thanks for the replies everyone! :)
So people seem to think the question is simply asking if the nature of the feedback is critical or complimentary? If that's the case, then the question is extremely badly worded, because it barely comes close to expressing that question.
As for the idea of it being "dumbed down" so even a child can understand it, I'm all in favor of that, but this is anything but easy to understand. It's a totally cryptic question that only creates confusion. They may as well be asking: "Do you prefer bunny rabbits or ice cream?"
Nevertheless, I'll just click "sad" and complain about this. Maybe others could send feedback too if you're with me?