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Printer selection failing

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  • 1 has this problem
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  • Last reply by wjm263

wjm263
wjm263
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I'm running TB 60.4.0 on Windows 7 and a problem has cropped up - probably since the last TB update. When I tell it to print an email, the printer selection dialog opens up as expected. When I select the physical printer I want it very very briefly shows as selected, but then quickly reverts to printing to PDF. So basically I cannot print. I've tried restarting TB in safe mode but it makes no difference.

Firefox 64.0 (64 bit) shows this same error, but Chrome and Internet Explorer both work as normal.

Does this strike any bells? Thanks.

I'm running TB 60.4.0 on Windows 7 and a problem has cropped up - probably since the last TB update. When I tell it to print an email, the printer selection dialog opens up as expected. When I select the physical printer I want it very very briefly shows as selected, but then quickly reverts to printing to PDF. So basically I cannot print. I've tried restarting TB in safe mode but it makes no difference. Firefox 64.0 (64 bit) shows this same error, but Chrome and Internet Explorer both work as normal. Does this strike any bells? Thanks.

All Replies (2)

wjm263
wjm263 Question owner
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And now I notice that if I have an email open, and depress the Ctrl key the mail starts zooming out ad infinitum.

Is there some simple way to roll back an update to see if that's what's causing a problem? All I can see is to do a total uninstall, reinstall and hope that the various data files and links don't evaporate.

Installing TB 60.4.0 did not change the problems any... Rolling back Firefox to 62.0.3 didn't help either. Nor did rebooting the computer.

So now I tried rolling back my System Restore to Dec20. Windows says it cannot be done, the update failed for unspecified reasons. None-the-less the down level TB seems to be working properly again. I'm done. In theory I should allow TB to update now to complete the experiment but I've had enough of pointless screwing around with computers for the day. Time to actually get something accomplished.

And I see the same zooming problems on a different Win 10 machine on which I haven't actually run TB since I installed it months ago.

Modified by wjm263

wjm263
wjm263 Question owner
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Though there seems to be no interest in this at all, let me state that I may have found the problem. It's apparently well known that the mouse software can go subtly haywire and act as if one is spinning the wheel to turn volume all the way down which I also experienced. Turns out this seems to also be my Thunderbird problem - it thinks the mouse wheel is spinning when one tries to access the printer selection box, so it always "spins" up to select the top printer - which in my case is the PDF output.

I've changed out the mouse and so far it seems to solve the Thunderbird problem. We'll see if this "solution" fails in a week or not. The mouse I swapped out was a Logitech, FWIW.

Modified by wjm263