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Firefox crashes

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

kitty1102
kitty1102
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bp-1a5b75b1-d0e8-4cfd-b0f5-673640190120 firefox crashes at random moments while doing anything. it crashed while trying to fix the crashes. it crashed in safe mode as well. i use firefox as my main web browser. i try to update firefox to the latest version but it wont update. i use an acer aspire switch 10 tablet.

bp-1a5b75b1-d0e8-4cfd-b0f5-673640190120 firefox crashes at random moments while doing anything. it crashed while trying to fix the crashes. it crashed in safe mode as well. i use firefox as my main web browser. i try to update firefox to the latest version but it wont update. i use an acer aspire switch 10 tablet.

All Replies (3)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS Windows 8.1 OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 55 stepping 8 | 4

bp-1a5b75b1-d0e8-4cfd-b0f5-673640190120

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC

System Memory Use Percentage 90

This is for Sumo's Related Bugs 1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions

1488164 RESOLVED INACTIVE Hang, memory inflation and crash on www.friskyradio.com

1477545 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC

1472062 NEW --- [meta] OOM while evicting the nursery

FredMcD
FredMcD
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https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

cor-el
cor-el
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These crash report are OOM (out-of-memory) reports where not enough contiguous free memory is available.

How much physical memory is there installed on this computer?

Can you increase the size of the Windows page file?

Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 1,442,148,352 bytes (1.44 GB) Available Page File : 5,369,856 bytes (5.37 MB) Available Physical Memory : 193,486,848 bytes (193.49 MB) System Memory Use Percentage : 90 OOM Allocation Size : 1,048,576 bytes (1.05 MB)