Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

recent thunderbird upgrade disabled my hp scanner to email

  • 1 cavab
  • 1 has this problem
  • 18 views
  • Last reply by christ1

more options

HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is unable to open your email application and/or cannot attach the scan to a new email. please check your email configuration and try again." After running a HP print scan doctor 5.1 a "driver check" is X'd. Instructions are to unplug and restart which I've completed. "the scan driver is unable to communicate with the product"...

HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is unable to open your email application and/or cannot attach the scan to a new email. please check your email configuration and try again." After running a HP print scan doctor 5.1 a "driver check" is X'd. Instructions are to unplug and restart which I've completed. "the scan driver is unable to communicate with the product"...

Chosen solution

Update to the fixed version 60.5.3. https://www.thunderbird.net/

Read this answer in context 👍 1

All Replies (1)

more options

Seçilmiş Həll

Update to the fixed version 60.5.3. https://www.thunderbird.net/