Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I lost my 2FA device, logged out. Don't have recovery CODE but have recovery KEY. How do I log back in?

  • 1 cavab
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

akbarpashagmail
akbarpashagmail
more options

I don't have the recovery CODEs from my authenticator app or never downloaded it. I only have recovery KEY.

Using the KEY I can reset the password - but every time I try to login - it forces me to use a recovery CODE which I don't have.

Upon reading the forums - I understand that I will have to recreate another account with a new email address. I don't want to use another email. I don't mind losing all the data saved in sync - is there a way to request to delete my account email? And I can recreate it fresh from start?

Thanks,

--Akbar

I don't have the recovery CODEs from my authenticator app or never downloaded it. I only have recovery KEY. Using the KEY I can reset the password - but every time I try to login - it forces me to use a recovery CODE which I don't have. Upon reading the forums - I understand that I will have to recreate another account with a new email address. I don't want to use another email. I don't mind losing all the data saved in sync - is there a way to request to delete my account email? And I can recreate it fresh from start? Thanks, --Akbar

Chosen solution

If you can't access the settings page after a password reset to disable two-factor authentication or delete the account then it isn't possible to reuse this email address.

In case of issues try to log in to the Firefox Account via this website.

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

If you can't access the settings page after a password reset to disable two-factor authentication or delete the account then it isn't possible to reuse this email address.

In case of issues try to log in to the Firefox Account via this website.