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Return to emails (from, say, a link) Blocked by Roundcube, "for protection"

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by Arieh

Arieh
Arieh
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I log on to my email Inbox. I also go to another Tab, e.g. a link mentioned in an email, or another file on my PC. When I try to return to emails: Roundcube has blocked my return, to protect me against some obscure error. This happens on Firefox (necessitating shutting down the computer, not just a Re-start), but not on Internet Explorer.

How can I tell Roundcube to xxxx off ?

"Webmail REQUEST CHECK FAILED For your protection, access to this resource is secured against CSRF. If you see this, you probably didn't log out before leaving the web application.

Human interaction is now required to continue.

Please contact your server-administrator."

I log on to my email Inbox. I also go to another Tab, e.g. a link mentioned in an email, or another file on my PC. When I try to return to emails: Roundcube has blocked my return, to protect me against some obscure error. This happens on Firefox (necessitating shutting down the computer, not just a Re-start), but not on Internet Explorer. How can I tell Roundcube to xxxx off ? "Webmail REQUEST CHECK FAILED For your protection, access to this resource is secured against CSRF. If you see this, you probably didn't log out before leaving the web application. Human interaction is now required to continue. Please contact your server-administrator."

All Replies (2)

WestEnd
WestEnd
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That isn't a firefox software so you will have to look at their site for support.

https://www.gobrainstorm.net/support/roundcube.html

Arieh
Arieh Question owner
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My email provider (Plusnet) have said, twice, that it is not their software. And when it has occurred on Firefox, I found recently I could still access emails on Internet Explorer.

So where does it come from ? And how can I get it to stop ?