Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox may be stuck on restart after an update

  • 3 cavab
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

Ashford
Ashford
more options

I updated Firefox manually on my Windows 7 computer. The update downloaded quickly and then I clicked on the restart Firefox button. A window came up saying that Firefox was restarting. It's been around 2 hours and nothing has changed. The blue circle is still spinning. My computer is not frozen. I closed down a different program. 

I was wondering...

How long should I wait before I decide that it is stuck and will never restart? How should I attempt to shut down Firefox if it is stuck? My first inclination is through Task Manager. After I get Firefox shut down, do I just attempt to restart it as normal?

Thanks for your assistance!

I updated Firefox manually on my Windows 7 computer. The update downloaded quickly and then I clicked on the restart Firefox button. A window came up saying that Firefox was restarting. It's been around 2 hours and nothing has changed. The blue circle is still spinning. My computer is not frozen. I closed down a different program. I was wondering... How long should I wait before I decide that it is stuck and will never restart? How should I attempt to shut down Firefox if it is stuck? My first inclination is through Task Manager. After I get Firefox shut down, do I just attempt to restart it as normal? Thanks for your assistance!

All Replies (3)

FredMcD
FredMcD
more options

Yes, use the Task Manager, then

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Ashford
Ashford Question owner
more options

Thanks for getting back to me.

I gave up waiting because I wanted my computer back. I closed the window that said Firefox was restarting by clicking on the x in the corner. Firefox was running perfectly fine so I closed it normally. When I opened Firefox back up, a small window popped up indicating it was updating and after about a minute, Firefox started no problem. I meant to update this post that I'd solved it myself, but got side tracked by another issue.

FredMcD
FredMcD
more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.