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No access to the account

  • 2 cavab
  • 1 has this problem
  • 7 views
  • Last reply by ludvickk

ludvickk
ludvickk
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I can not use the authenticator app because I removed it from my phone. I do not have any recovery codes, so I can not log into my Firefox account. Is there another way to regain access to your account? Can a Firefox employee reset the account manually?

I can not use the authenticator app because I removed it from my phone. I do not have any recovery codes, so I can not log into my Firefox account. Is there another way to regain access to your account? Can a Firefox employee reset the account manually?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email.

See also:

Modified by cor-el

ludvickk
ludvickk Question owner
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cor-el said

You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email. See also:

I would still like to access that account or delete it permanently with all my data. If it is possible? Could I somehow contact the mozilla support who can access such things? If exist some GDPR departament in Mozilla?

Modified by ludvickk