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Installed Firefox on a new hardrive and when I login to the browser it won't sync any of my bookmarks/logins/passwords

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jason15
jason15
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Installed a new SSD and a fresh Windows 10 install and Firefox. When I sign in to my Firefox account it won't sync any of the data into the new install although it is showing as a new Device. I've tried uninstalling, removing all app data and reinstalling to no avail.

There is an error log with the following:

1573191980204 Sync.Service INFO Loading Weave 1.72.0 1573191980212 Sync.Engine.Clients DEBUG Engine constructed 1573191980212 Sync.Engine.Clients DEBUG Resetting clients last sync time 1573191980229 Sync.Engine.Addons DEBUG Engine constructed 1573191980328 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1573191980335 Sync.AddonsReconciler DEBUG No data seen in loaded file: addonsreconciler 1573191980338 Sync.Engine.Forms DEBUG Engine constructed 1573191980343 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1573191980352 Sync.Engine.History DEBUG Engine constructed 1573191980380 Sync.Engine.History DEBUG SyncEngine initialized: history 1573191980388 Sync.Engine.Passwords DEBUG Engine constructed 1573191980426 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1573191980429 Sync.Engine.Prefs DEBUG Engine constructed 1573191980437 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1573191980444 Sync.Engine.Tabs DEBUG Engine constructed 1573191980447 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1573191980447 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1573191980457 Sync.Engine.Extension-Storage DEBUG Engine constructed 1573191980463 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1573191980479 Sync.Engine.Bookmarks DEBUG Engine constructed 1573191980487 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1573191980489 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0 1573191980494 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1573191980494 Sync.AddonsReconciler DEBUG Adding change listener. 1573191980495 Sync.Engine.History.Tracker INFO Adding Places observer. 1573191980507 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573191986346 FirefoxAccounts INFO Polling device commands. 1573191986347 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573191986347 Sync.Service INFO Starting sync at 2019-11-08 00:46:26 in browser session ZGajiCYyeP7p 1573191986348 Sync.Service DEBUG In sync: should login. 1573191986348 Sync.Service INFO User logged in successfully - verifying login. 1573191986362 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1573191986363 Sync.Status DEBUG Status.login: success.login => success.status_ok 1573191986363 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1573191986363 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1573191986363 Sync.BrowserIDManager INFO Getting keys 1573191986364 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1573191986364 FirefoxAccounts DEBUG enter getAssertion() 1573191986380 FirefoxAccounts DEBUG got keyPair 1573191986380 FirefoxAccounts DEBUG getCertificateSigned: true true 1573191986384 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1573191986396 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1573191986396 Services.Common.RESTRequest DEBUG POST Length: 888 1573191989241 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign 200 1573191989241 Hawk DEBUG (Response) /certificate/sign: code: 200 - Status text: OK 1573191989242 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1242 1573191989243 FirefoxAccounts DEBUG getCertificate got a new one: true 1573191989243 FirefoxAccounts DEBUG _updateAccountData with items: ["keyPair","cert"] 1573191989244 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1573191989244 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1573191989244 FirefoxAccounts DEBUG getAssertionFromCert 1573191989245 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1573191989245 Sync.BrowserIDManager DEBUG Getting a token 1573191989246 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1573191989246 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1573191989254 FirefoxAccounts TRACE finished write of json user data - took: 10 1573191989255 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1573191989256 FirefoxAccounts TRACE starting write of user data to the login manager 1573191989289 FirefoxAccounts TRACE finished write of user data to the login manager 1573191989293 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1573191989293 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1573191989295 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1295 1573191989504 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1573191989506 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573191989506 Sync.Service INFO Starting sync at 2019-11-08 00:46:29 in browser session ZGajiCYyeP7p 1573191989506 Sync.Service DEBUG In sync: should login. 1573191989506 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:69:5) JS Stack trace: LockException@util.js:69:5 throwLockException@util.js:155:11 WrappedLock@util.js:169:15 WrappedCatch@util.js:140:27 login@service.js:995:66 sync/<@service.js:1275:26 WrappedCatch@util.js:140:27 sync@service.js:1283:7 1573191989507 Sync.Service INFO Cannot start sync: already syncing? 1573191989507 Sync.Service DEBUG Not syncing: login returned false. 1573191993359 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1573191993359 Services.Common.TokenServerClient DEBUG Got token response: 200 1573191993360 Services.Common.TokenServerClient DEBUG Successful token response 1573191993360 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1573191993361 Sync.Status DEBUG Status.login: success.status_ok => success.login 1573191993361 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1573191993361 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993361 Sync.BrowserIDManager DEBUG Cluster value = https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993361 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993361 Sync.Service DEBUG Caching URLs under storage user base: https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993363 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573191998381 Sync.Resource DEBUG GET fail 503 https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/info/collections 1573191998381 Sync.Resource WARN GET request to https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/info/collections failed with status 503 1573191998382 Sync.Status DEBUG Status.login: success.login => error.login.reason.server 1573191998382 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1573191998382 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573191998383 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573191998383 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573191998383 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573191998383 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573195598383 1573191998384 Sync.ErrorHandler ERROR Sync encountered a login error 1573191998385 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573191998386 Sync.SyncScheduler DEBUG Next sync in 4031081.636756502 ms. (why=schedule) 1573191998388 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15 1573191998388 Sync.Service DEBUG Not syncing: login returned false.

Installed a new SSD and a fresh Windows 10 install and Firefox. When I sign in to my Firefox account it won't sync any of the data into the new install although it is showing as a new Device. I've tried uninstalling, removing all app data and reinstalling to no avail. There is an error log with the following: 1573191980204 Sync.Service INFO Loading Weave 1.72.0 1573191980212 Sync.Engine.Clients DEBUG Engine constructed 1573191980212 Sync.Engine.Clients DEBUG Resetting clients last sync time 1573191980229 Sync.Engine.Addons DEBUG Engine constructed 1573191980328 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1573191980335 Sync.AddonsReconciler DEBUG No data seen in loaded file: addonsreconciler 1573191980338 Sync.Engine.Forms DEBUG Engine constructed 1573191980343 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1573191980352 Sync.Engine.History DEBUG Engine constructed 1573191980380 Sync.Engine.History DEBUG SyncEngine initialized: history 1573191980388 Sync.Engine.Passwords DEBUG Engine constructed 1573191980426 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1573191980429 Sync.Engine.Prefs DEBUG Engine constructed 1573191980437 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1573191980444 Sync.Engine.Tabs DEBUG Engine constructed 1573191980447 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1573191980447 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1573191980457 Sync.Engine.Extension-Storage DEBUG Engine constructed 1573191980463 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1573191980479 Sync.Engine.Bookmarks DEBUG Engine constructed 1573191980487 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1573191980489 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0 1573191980494 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1573191980494 Sync.AddonsReconciler DEBUG Adding change listener. 1573191980495 Sync.Engine.History.Tracker INFO Adding Places observer. 1573191980507 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573191986346 FirefoxAccounts INFO Polling device commands. 1573191986347 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573191986347 Sync.Service INFO Starting sync at 2019-11-08 00:46:26 in browser session ZGajiCYyeP7p 1573191986348 Sync.Service DEBUG In sync: should login. 1573191986348 Sync.Service INFO User logged in successfully - verifying login. 1573191986362 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1573191986363 Sync.Status DEBUG Status.login: success.login => success.status_ok 1573191986363 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1573191986363 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1573191986363 Sync.BrowserIDManager INFO Getting keys 1573191986364 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1573191986364 FirefoxAccounts DEBUG enter getAssertion() 1573191986380 FirefoxAccounts DEBUG got keyPair 1573191986380 FirefoxAccounts DEBUG getCertificateSigned: true true 1573191986384 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1573191986396 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1573191986396 Services.Common.RESTRequest DEBUG POST Length: 888 1573191989241 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign 200 1573191989241 Hawk DEBUG (Response) /certificate/sign: code: 200 - Status text: OK 1573191989242 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1242 1573191989243 FirefoxAccounts DEBUG getCertificate got a new one: true 1573191989243 FirefoxAccounts DEBUG _updateAccountData with items: ["keyPair","cert"] 1573191989244 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1573191989244 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1573191989244 FirefoxAccounts DEBUG getAssertionFromCert 1573191989245 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1573191989245 Sync.BrowserIDManager DEBUG Getting a token 1573191989246 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1573191989246 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1573191989254 FirefoxAccounts TRACE finished write of json user data - took: 10 1573191989255 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1573191989256 FirefoxAccounts TRACE starting write of user data to the login manager 1573191989289 FirefoxAccounts TRACE finished write of user data to the login manager 1573191989293 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1573191989293 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1573191989295 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1295 1573191989504 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1573191989506 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573191989506 Sync.Service INFO Starting sync at 2019-11-08 00:46:29 in browser session ZGajiCYyeP7p 1573191989506 Sync.Service DEBUG In sync: should login. 1573191989506 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:69:5) JS Stack trace: LockException@util.js:69:5 throwLockException@util.js:155:11 WrappedLock@util.js:169:15 WrappedCatch@util.js:140:27 login@service.js:995:66 sync/<@service.js:1275:26 WrappedCatch@util.js:140:27 sync@service.js:1283:7 1573191989507 Sync.Service INFO Cannot start sync: already syncing? 1573191989507 Sync.Service DEBUG Not syncing: login returned false. 1573191993359 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1573191993359 Services.Common.TokenServerClient DEBUG Got token response: 200 1573191993360 Services.Common.TokenServerClient DEBUG Successful token response 1573191993360 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1573191993361 Sync.Status DEBUG Status.login: success.status_ok => success.login 1573191993361 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1573191993361 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993361 Sync.BrowserIDManager DEBUG Cluster value = https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993361 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993361 Sync.Service DEBUG Caching URLs under storage user base: https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/ 1573191993363 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573191998381 Sync.Resource DEBUG GET fail 503 https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/info/collections 1573191998381 Sync.Resource WARN GET request to https://sync-598-us-west-2.sync.services.mozilla.com/1.5/94088545/info/collections failed with status 503 1573191998382 Sync.Status DEBUG Status.login: success.login => error.login.reason.server 1573191998382 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1573191998382 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573191998383 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573191998383 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573191998383 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573191998383 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573195598383 1573191998384 Sync.ErrorHandler ERROR Sync encountered a login error 1573191998385 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573191998386 Sync.SyncScheduler DEBUG Next sync in 4031081.636756502 ms. (why=schedule) 1573191998388 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15 1573191998388 Sync.Service DEBUG Not syncing: login returned false.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

jason15
jason15 Question owner
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The problem is the laptop isn't connecting to sync. It isn't synching any data from the other devices. This is the intended use of sync I am sure of it. I am trying to get the data from my other devices attached to my Firefox account to sync into the new device. Although it shows up in my devices list it is not connecting to sync the data. I m following the instructions in your link but am getting error logs showing a failed sync connection. I am not sure why. Any help is greatly appreciated.