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Mhy account remains active but I get nothing but a blank shell when I try to login.

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  • 1 has this problem
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  • Last reply by FredMcD

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It's as if Firefox has ceased to exist. No AOL default browser, no icons for newspapers or for Add-ons, like Evernote, page blocker.

It's as if Firefox has ceased to exist. No AOL default browser, no icons for newspapers or for Add-ons, like Evernote, page blocker.

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What you describe could be caused by several issues.

1) Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}