Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Can't uninstall firefox

ianjteacher
ianjteacher
more options

I can't uninstall firefox. When I go to remove programs a message comes up that the computer can't find helper.exe (which is the uninstall program). I then copied and pasted a helper.exe from another computer. I can open the exe as an administrator but then nothing further happens. I also tried downloading firefox again, but it won't install, presumably because I have to uninstall the previous version first.

I can't uninstall firefox. When I go to remove programs a message comes up that the computer can't find helper.exe (which is the uninstall program). I then copied and pasted a helper.exe from another computer. I can open the exe as an administrator but then nothing further happens. I also tried downloading firefox again, but it won't install, presumably because I have to uninstall the previous version first.

Chosen solution

I've sorted the issue (by uninstalling via windows 7) so no need to reply

Read this answer in context 👍 1

All Replies (3)

ianjteacher
ianjteacher Question owner
more options

Seçilmiş Həll

I've sorted the issue (by uninstalling via windows 7) so no need to reply

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

ianjteacher said

I've sorted the issue (by uninstalling via windows 7) so no need to reply

For future reference by others who might come across this thread, how is that different from using the Add/Remove Programs control panel?

ianjteacher
ianjteacher Question owner
more options

Sorry I don't remember how I did it. I just tried lots of different things.