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My firefox keeps crashing. Crash reports seem to go nowhere. Is a HUMAN available to talk to????

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  • 1 has this problem
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  • Last reply by FredMcD

dorbach2004
dorbach2004
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I have restarted my computer. I have tried to report the crashes. I hit the restart button, the screen shows what I want to do and immediately another crash happens. This is happening over and over. No amount of "crash reporting" seems to have any effect. I would like to talk to someone about this. Is anyone out there??

I have restarted my computer. I have tried to report the crashes. I hit the restart button, the screen shows what I want to do and immediately another crash happens. This is happening over and over. No amount of "crash reporting" seems to have any effect. I would like to talk to someone about this. Is anyone out there??

All Replies (2)

FredMcD
FredMcD
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We are all humans here.

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support