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Why has the print "preview print" stopped working?

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  • Last reply by Mike

Mike
Mike
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Windows 7 Thunderbird 68.6.0 (64-bit)

When I click on Print Preview under 'File' I get a glimpse of a popup window: 

   Print Preview
   Title: xxxxxxxxxxxxxxxxxxxxxx
   Preparing... Progress

I then get a larger window with the header 

   xxxxxxxxxxxxxxxxxxxxxx - Thunderbird

After a fraction of a second they both disappear.

This seems to be a long standing issue with Thunderbird.

There is absolutely no diagnostic information.

Windows 7 Thunderbird 68.6.0 (64-bit) When I click on Print Preview under 'File' I get a glimpse of a popup window: Print Preview Title: xxxxxxxxxxxxxxxxxxxxxx Preparing... Progress I then get a larger window with the header xxxxxxxxxxxxxxxxxxxxxx - Thunderbird After a fraction of a second they both disappear. This seems to be a long standing issue with Thunderbird. There is absolutely no diagnostic information.

All Replies (1)

Mike
Mike Question owner
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Right, it may be bad form to reply to your own problem but.....

I went to Tools -> Options -> Advanced -> Config Editor..

Accepted the risk of here be dragons and types print in the search bar.

In here were a number of old printers I haven't used for ages. So......

I deleted the unused printer driver and remnants as per: 

 https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-manually-uninstall-a-printer-driver-in-Windows.html

For some explained reason I can now use print preview.

There may have been a number of other actions I took so not uncertain if this was the 'whole' story.