Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Certain Websites won't load in Firefox

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Hello,

This is a recurring problem I've had pop up twice after updates, the most recent one persisting since about a month ago. Firefox will not load, or even attempt to load, certain websites. Pressing enter after entering the URL does quite literally nothing, as if I typed nothing at all.

Some affected websites include: mail.google.com reddit.com mercari.com pixiv.com

When this problem previously occurred in Oct 2019, I switched dom.storage.next_gen to false, which fixed it, but toggling this option no longer solves the problem.

1) Disabling add-ons does not change anything, the sites do not load in Safe Mode 2) Clearing cookies and cache does not change anything 3) The sites will load in Private mode

Hello, This is a recurring problem I've had pop up twice after updates, the most recent one persisting since about a month ago. Firefox will not load, or even attempt to load, certain websites. Pressing enter after entering the URL does quite literally nothing, as if I typed nothing at all. Some affected websites include: mail.google.com reddit.com mercari.com pixiv.com When this problem previously occurred in Oct 2019, I switched dom.storage.next_gen to false, which fixed it, but toggling this option no longer solves the problem. 1) Disabling add-ons does not change anything, the sites do not load in Safe Mode 2) Clearing cookies and cache does not change anything 3) The sites will load in Private mode

All Replies (3)

more options
more options

Hello @FredMcD, thanks for the response. I took a look at the Enhanced Tracking Protection settings and tried allowing all cookies, all trackers, and then enabling everything altogether, and it didn't change anything. Can't access the site-specific Enhanced Tracking Protection settings since it won't even get me to the point where there's a shield icon when entering any of those URLs.

more options