Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

account password error

  • 3 cavab
  • 1 has this problem
  • 3 views
  • Last reply by McCoy

more options

When I tried to sign in to Firefox to view passwords using the CORRECT username and password it failed. I was able to access the passwords by signing in using my PIN.

My question is: why did Firefox reject my correct username and password?

When I tried to sign in to Firefox to view passwords using the CORRECT username and password it failed. I was able to access the passwords by signing in using my PIN. My question is: why did Firefox reject my correct username and password?

Chosen solution

Hello   Jim,

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/lockwise-password-authentication-prompt

- - - - - - - - - - - - - - - - - - -

In case you want to disable this feature :

Type in the address bar   about:config   and press Enter.
(ignore the warning)

Type in the search bar and look for the preference :

signon.management.page.os-auth.enabled

Change its value to   false.

Then close and restart Firefox.

(this preference may be removed sometime in the near future )

Read this answer in context 👍 1

All Replies (3)

more options

Seçilmiş Həll

Hello   Jim,

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/lockwise-password-authentication-prompt

- - - - - - - - - - - - - - - - - - -

In case you want to disable this feature :

Type in the address bar   about:config   and press Enter.
(ignore the warning)

Type in the search bar and look for the preference :

signon.management.page.os-auth.enabled

Change its value to   false.

Then close and restart Firefox.

(this preference may be removed sometime in the near future )

more options

McCoy: Thanks very much for you prompt reply. Your solution did the trick! And it's a good thing because I was lost in all the Help articles and about ready to reinstall FF which of course, would not have fixed the problem. Really, really, appreciate the clear, concise solution you offered!

more options

My pleasure Jim   -   have a nice day !