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Firefox keeps crashing despite a complete reinstall.

  • 3 cavab
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

richard.keselo
richard.keselo
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I need help. Since several weeks, Firefox will randomly begins to crash. Black screen, white screen, everything in between... I tried updating my laptop's drivers, a complete reinstallation of Firefox, down to erasing files inside the computer... The problem disappears for maybe a few days, and then bang, here it is again.

Here are the five latest crash reports:

https://crash-stats.mozilla.org/report/index/12f6489a-02da-46a7-88ec-e60bb0200526 https://crash-stats.mozilla.org/report/index/3b2f9407-b871-4e46-b07b-3661a0200526 https://crash-stats.mozilla.org/report/index/d9679350-2b32-4a4d-965b-df90f0200526 https://crash-stats.mozilla.org/report/index/f54a8453-27f9-437c-92f5-1afa20200526 https://crash-stats.mozilla.org/report/index/cd640b6c-0575-4f31-9bcd-ece240200526

I'm not that tech savvy, and at my wit's end. I need help, please.

I need help. Since several weeks, Firefox will randomly begins to crash. Black screen, white screen, everything in between... I tried updating my laptop's drivers, a complete reinstallation of Firefox, down to erasing files inside the computer... The problem disappears for maybe a few days, and then bang, here it is again. Here are the five latest crash reports: https://crash-stats.mozilla.org/report/index/12f6489a-02da-46a7-88ec-e60bb0200526 https://crash-stats.mozilla.org/report/index/3b2f9407-b871-4e46-b07b-3661a0200526 https://crash-stats.mozilla.org/report/index/d9679350-2b32-4a4d-965b-df90f0200526 https://crash-stats.mozilla.org/report/index/f54a8453-27f9-437c-92f5-1afa20200526 https://crash-stats.mozilla.org/report/index/cd640b6c-0575-4f31-9bcd-ece240200526 I'm not that tech savvy, and at my wit's end. I need help, please.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Nearly all of these are "out of memory" errors. However, it's not clear whether Windows is incapable of giving Firefox more memory, or it is simply masking some other problem. Do you notice any pattern as to when this occurs relative to restarting Windows?

richard.keselo
richard.keselo Question owner
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Well, my Windows has been doing some crashing of its own. I used the usual repair once, it fixed some files, but even after that the crashes resumed, and when I ran it, no broken files found this time.

FredMcD
FredMcD
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Before you continue fixing Firefox, you should make sure Windows is working properly.

https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93