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Changes not saved after creating a profile.

  • 2 cavab
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

maria
maria
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After creating a profile, this message pops up, "Changes not saved, An unexpected error has prevented your changes from being saved". Then gives me the option to exit and restart firefox. Everytime, I restart the firefox and create new profile, the same thing will happen.

After creating a profile, this message pops up, "Changes not saved, An unexpected error has prevented your changes from being saved". Then gives me the option to exit and restart firefox. Everytime, I restart the firefox and create new profile, the same thing will happen.
Attached screenshots

All Replies (2)

ARMAN KHAN
ARMAN KHAN
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hello maria,

1. Open your profile folder: Click the menu button , click Help and select Troubleshooting Information.

2. Goto Give Firefox a tune up click Firefox Refresh. < Refresh Firefox

[https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page...]

3. Restart computer.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Maybe check for write permissions and owner related issues for files and folders in the locations used for profiles.

You can find the profiles.ini file in this hidden location:

  • Mac: ~/Library/Application Support/Firefox/

Firefox uses two locations for the Firefox profile folder.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • ~/Library/Application Support/Firefox/Profiles/<profile>/

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • ~/Library/Caches/Firefox/Profiles/