Firefox not responding correctly
Hilltop Securities launched a new website on 6/1/20. Firefox does not respond correctly on the Login page. Have to use Chrome in order to eliminate constant need for an OTP (one-time-pin).
All Replies (2)
hello
Clear the cache
- Click the 3 horizontal lines top right of browser . and select Options. ...
- Select the Privacy & Security panel.
- In the Cookies and Site Data section, click Clear Data….
- Remove the check mark in front of Cookies and Site Data. ...
- With Cached Web Content check marked, click the Clear button.
- Close the about:preferences page.
Goto Safe Mode:
- Click the 3 horizontal lines top right of browser.
- Click new private windows.
i hope resolved your problem then reply back to me.
Thank you And regards,
Arman khan
Hi Marti, what do you mean by constant? Are you having to enter new pins every page, or every few pages, or is this a problem at login and then you're fine for the rest of the session?
It's not unusual for a site to say it doesn't recognize your device/browser and require that you receive and enter a code, for example, via text message. Usually after you submit that, the site instructs Firefox to set a persistent cookie containing whatever token it requires to recognize that you've satisfied that requirement. I think you see where I'm going: this could be a problem with your Firefox not accepting or retaining all of the necessary cookies for the site.
This article has suggestions for liberalizing your cookie settings to improve site functionality: Websites say cookies are blocked - Unblock them. However, depending on your preferences, we may need to walk through a number of settings options to get it working right for you.