Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox blocks my accesss to Acestrt.com files and their support staff

  • 1 cavab
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

more options

Firefox blocks my access to Ancestry.com files and also blocks my communication with their support staff. What can I do to solve this problem?

Firefox blocks my access to Ancestry.com files and also blocks my communication with their support staff. What can I do to solve this problem?

All Replies (1)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop