Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Users are regularly getting broken profiles and Thunderbird comes up as a blank window.

  • 1 cavab
  • 1 has this problem
  • 3 views
  • Last reply by poser

poser
poser
more options

Environment: 

 -- Win10 Pro 2004 (happened in 1909 also) 64bit
 -- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder)
 -- Thunderbird 78.2.1 (and previous) - no addons

Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing.

Troubleshooting steps tried, all result with same blank window: 

 Restart in safe mode, addon disabled
 Delete files:
     parent.lock
     session.json
     xulstore.json 
 Delete everything in:
    C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles

Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.

Environment: -- Win10 Pro 2004 (happened in 1909 also) 64bit -- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder) -- Thunderbird 78.2.1 (and previous) - no addons Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing. Troubleshooting steps tried, all result with same blank window: Restart in safe mode, addon disabled Delete files: parent.lock session.json xulstore.json Delete everything in: C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.

All Replies (1)

poser
poser Question owner
more options

Image of what Thunderbird looks like when profile breaks.