Can't Send E-mails Through Spectrum
For months my wife and I have not been able to send Spectrum e-mails through Thunderbird. When we send, we get a weird error message. When we go to the Spectrum website, there's no problem. My wife and I have two separate accounts and use two different desktops. Both get the same error. I've used Thunderbird for years with no problem. I hate Spectrum's online app. I've attached my account and server setting. And the error message.
All Replies (5)
Change the authentication to 'normal password' and the connection security to STARTTLS. If that doesn't work, change the security to SSL/TLS and then manually type in 587 for the port.
https://support.mozilla.org/en-US/questions/1234783#answer-1157050
https://www.spectrum.net/support/internet/spectrum-email-server-settings
Didn't work. When I changed the ports and security, it wouldn't even log to the server.
The IP reported with the error (small image) is "listed in the CSS" & "listed in the PBL" & "listed in the XBL" - which kind of mean that the IP from where you try to send those mails is "black-listed". You might get in touch with your email server team to set that IP on a white-list or you might try to use another connection (if your provider can offer you).
Wouldn't the IP address of Thunderbird be the same as the internet IP of Spectrum.net? I believe I share one IP address per ISP with all the router devices.
The IP mentioned on that error should be your public IP. Check this information (Google search: what is my IP). The mail server - spectrum - receive a "request" to get mails (from thunderbird) from that IP and refuse the connection if it's black-listed (no matter what email-client you're using) and if that mail server is set like that...
Modified by svlad2009