Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

latest TB update (78) lost my sent and archived folders

  • 14 cavab
  • 1 has this problem
  • 6 views
  • Last reply by legumev

more options

how can I recover (see) these folders

how can I recover (see) these folders

All Replies (14)

more options

Is this an IMAP account? If it is, right-click the account in the Folder Pane, Subscribe..., Refresh. Do the folders appear in the list but not checked, i.e. not subscribed?

more options

No, I have 2 pop accounts. Also, I had a bunch of archive local folders that are not showing up in the folder pane

more options

Help/Troubleshooting, Profile Folder, Open Folder, close TB. Open Mail/Local Folders and look for mbox files - large files with no extension, named after folders e.g. Archive - and delete the .msf files with the same names as the mbox files e.g. Archive.msf. Restart TB and see if the folders appear under Local Folders in the Folder Pane.

more options

Thanks for the reply, there is a little progress, I recovered one sent folder for one of the 2 accounts. Foe the archived folders, no progress. In the "Mail/local folders" folder, I have an "Archives.sbd" folder that contains all my archived folders. In each folder, there are .msf files

more options

Should I delete all the msf files everywhere?

more options

Yes, delete the msf files in the sbd (subdirectory) folders. They are automatically rebuilt when TB restarts.

more options

OK, I did it but no change: still no archived folder listed

more options

I will have to revert to version 68 and block any update ... too bad I'll lose all saved messages since my last backup.

more options

Check the account subfolder, e.g. Mail/pop.gmail.com, for any archive mbox files and copy them into Mail/Local Folders. Otherwise, mbox files from your last profile backup can be copied in the same way.

more options

I have no pop.gmail.com subfolder, I have mail.messagingengine.com, mail.messagingengine-1.com, pop.mail.yahoo.com, pop.mail.yahoo-1.com, plus.pop.mail.yahoo.com, plus.pop.mail.yahoo-1.com and smart mailboxes and none of these folders contains any mbox file

more options

I have found no mbox files

more options

I have no gmail folder, my mail subfolders are listed on the attached pic

more options

Mail/pop.gmail.com is just an example. The folder name corresponds to the POP server name, of which there are 9 in your profile. There may be folders with -1 in the name if the account has been removed then re-added.

I doubt that the update deleted any folders, but they may have been hidden if the containing folder is no longer read by the current account setup. Look through all the subfolders of Mail and compare the dates of mbox files with the same name.

more options

I found no mbox file anywhere I can see my archived folders and files in the mail/local folder, but they do not show on the folder pane