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Thunderbird will not launch. Cause: McAfee?

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  • Last reply by sfhowes

sjsprowl12
sjsprowl12
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Thunderbird will not Launch. This was installed on a brand new computer and worked solidly for a few weeks. below is what i get from the crash report: Add-ons: exquilla%40mesquilla.com:78.0.5,wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0 BIOS_Manufacturer: AMI BlockedDllList: BreakpadReserveAddress: 119209984 BreakpadReserveSize: 83886080 BuildID: 20201019003438 CPUMicrocodeVersion: 0xca ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1604604738 Email: FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: Failed buffer for 0, 0, 1028, 1004 (t=28.0322) |[1][GFX1]: Failed to create similar cairo surface! Size: Size(1028,1004) Status: 10 format 1 (t=28.0322) InstallTime: 1603721787 JSOutOfMemory: Reported LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"McAfee, LLC":["AMSIExt_x86.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["ColorAdapterClient.dll","mscms.dll","usp10.dll","webauthn.dll","avrt.dll","AudioSes.dll","Windows.Globalization.dll","rdpendp.dll","MMDevAPI.dll","BCP47mrm.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","Bcp47Langs.dll","netprofm.dll","npmproxy.dll","DWrite.dll","winnsi.dll","CoreUIComponents.dll","CoreMessaging.dll","textinputframework.dll","dcomp.dll","dataexchange.dll","twinapi.appcore.dll","WinTypes.dll","umpdc.dll","powrprof.dll","wscapi.dll","dwmapi.dll","propsys.dll","uxtheme.dll","winsta.dll","winrnr.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","devobj.dll","dnsapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","nlaapi.dll","rsaenh.dll","cryptsp.dll","amsi.dll","dbgcore.dll","fastprox.dll","wbemsvc.dll","wbemcomn.dll","wbemprox.dll","mswsock.dll","ntmarta.dll","profapi.dll","wldp.dll","wsock32.dll","windows.storage.dll","iertutil.dll","CRYPTBASE.DLL","urlmon.dll","d3d11.dll","dbghelp.dll","winmm.dll","dxgi.dll","msasn1.dll","kernel.appcore.dll","wtsapi32.dll","userenv.dll","version.dll","IPHLPAPI.DLL","kernel32.dll","gdi32full.dll","imm32.dll","gdi32.dll","advapi32.dll","cfgmgr32.dll","shlwapi.dll","setupapi.dll","imagehlp.dll","wintrust.dll","ws2_32.dll","combase.dll","msctf.dll","sechost.dll","bcrypt.dll","win32u.dll","rpcrt4.dll","SHCore.dll","user32.dll","msvcrt.dll","ucrtbase.dll","psapi.dll","oleaut32.dll","KERNELBASE.dll","crypt32.dll","clbcatq.dll","nsi.dll","msvcp_win.dll","ole32.dll","shell32.dll","bcryptPrimitives.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","nssckbi.dll","freebl3.dll","softokn3.dll","nss3.dll","ldap60.dll","mozglue.dll","lgpllibs.dll","prldap60.dll"]} MozCrashReason: [unhandlable oom] Failed to allocate for MonoTypeBuffer::put. Notes: FP(D00-L1000-W00001000-T000) D2D1.1? D2D1.1- DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 169 StartupCrash: 0 StartupTime: 1604604735 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20201019003438","version":"78.4.0","vendor":null,"displayVersion":"78.4.0","platformVersion":"78.4.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16208,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":610},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":null,"deviceID":null,"subsysID":null,"RAM":0,"driver":"Unknown","driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unavailable:FEATURE_FAILURE_NO_E10S"},"wrQualified":{"status":"blacklisted:FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR"},"webrender":{"status":"unavailable-no-angle"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR"},"d3d11":{"status":"blacklisted:FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["McAfee VirusScan"],"antispyware":null,"firewall":["McAfee Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":1},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9188:"Gecko_IOThread",14732:"Link Monitor #1",10820:"Socket Thread",10096:"Permission",1396:"Timer",10332:"BackgroundThreadPool #1",8980:"JS Watchdog",2032:"JS Helper",17412:"JS Helper",15036:"JS Helper",2152:"JS Helper",8492:"JS Helper",9172:"JS Helper",18092:"JS Helper",12712:"JS Helper",17580:"Cache2 I/O",9068:"Cookie",7532:"Worker Launcher",2252:"WindowsVsyncThread",17764:"Compositor",17864:"ImgDecoder #1",8048:"ImageIO",1488:"IPDL Background",7484:"DOM Worker",9000:"DataStorage",18184:"cert_storage",12596:"HTML5 Parser",17780:"mozStorage #1",10100:"StyleThread#1",15508:"StyleThread#3",9456:"StyleThread#2",18156:"StyleThread#0",16448:"StyleThread#4",17120:"StyleThread#5",17504:"ImageBridgeChld",10528:"Untrusted Modules",14752:"PlayEventSound",3004:"localStorage DB",17068:"StreamTrans #20",12428:"StreamTrans #518",12132:"StreamTrans #594",10488:"StreamTrans #595",7296:"StreamTrans #596",17956:"ProxyResolution", Throttleable: 1 URL: UptimeTS: 29.12222 Version: 78.4.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Thunderbird will not Launch. This was installed on a brand new computer and worked solidly for a few weeks. below is what i get from the crash report: Add-ons: exquilla%40mesquilla.com:78.0.5,wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0 BIOS_Manufacturer: AMI BlockedDllList: BreakpadReserveAddress: 119209984 BreakpadReserveSize: 83886080 BuildID: 20201019003438 CPUMicrocodeVersion: 0xca ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1604604738 Email: FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: Failed buffer for 0, 0, 1028, 1004 (t=28.0322) |[1][GFX1]: Failed to create similar cairo surface! Size: Size(1028,1004) Status: 10 format 1 (t=28.0322) InstallTime: 1603721787 JSOutOfMemory: Reported LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"McAfee, LLC":["AMSIExt_x86.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["ColorAdapterClient.dll","mscms.dll","usp10.dll","webauthn.dll","avrt.dll","AudioSes.dll","Windows.Globalization.dll","rdpendp.dll","MMDevAPI.dll","BCP47mrm.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","Bcp47Langs.dll","netprofm.dll","npmproxy.dll","DWrite.dll","winnsi.dll","CoreUIComponents.dll","CoreMessaging.dll","textinputframework.dll","dcomp.dll","dataexchange.dll","twinapi.appcore.dll","WinTypes.dll","umpdc.dll","powrprof.dll","wscapi.dll","dwmapi.dll","propsys.dll","uxtheme.dll","winsta.dll","winrnr.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","devobj.dll","dnsapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","nlaapi.dll","rsaenh.dll","cryptsp.dll","amsi.dll","dbgcore.dll","fastprox.dll","wbemsvc.dll","wbemcomn.dll","wbemprox.dll","mswsock.dll","ntmarta.dll","profapi.dll","wldp.dll","wsock32.dll","windows.storage.dll","iertutil.dll","CRYPTBASE.DLL","urlmon.dll","d3d11.dll","dbghelp.dll","winmm.dll","dxgi.dll","msasn1.dll","kernel.appcore.dll","wtsapi32.dll","userenv.dll","version.dll","IPHLPAPI.DLL","kernel32.dll","gdi32full.dll","imm32.dll","gdi32.dll","advapi32.dll","cfgmgr32.dll","shlwapi.dll","setupapi.dll","imagehlp.dll","wintrust.dll","ws2_32.dll","combase.dll","msctf.dll","sechost.dll","bcrypt.dll","win32u.dll","rpcrt4.dll","SHCore.dll","user32.dll","msvcrt.dll","ucrtbase.dll","psapi.dll","oleaut32.dll","KERNELBASE.dll","crypt32.dll","clbcatq.dll","nsi.dll","msvcp_win.dll","ole32.dll","shell32.dll","bcryptPrimitives.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","nssckbi.dll","freebl3.dll","softokn3.dll","nss3.dll","ldap60.dll","mozglue.dll","lgpllibs.dll","prldap60.dll"]} MozCrashReason: [unhandlable oom] Failed to allocate for MonoTypeBuffer::put. Notes: FP(D00-L1000-W00001000-T000) D2D1.1? D2D1.1- DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 169 StartupCrash: 0 StartupTime: 1604604735 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20201019003438","version":"78.4.0","vendor":null,"displayVersion":"78.4.0","platformVersion":"78.4.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16208,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":610},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":null,"deviceID":null,"subsysID":null,"RAM":0,"driver":"Unknown","driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unavailable:FEATURE_FAILURE_NO_E10S"},"wrQualified":{"status":"blacklisted:FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR"},"webrender":{"status":"unavailable-no-angle"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR"},"d3d11":{"status":"blacklisted:FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["McAfee VirusScan"],"antispyware":null,"firewall":["McAfee Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":1},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9188:"Gecko_IOThread",14732:"Link Monitor #1",10820:"Socket Thread",10096:"Permission",1396:"Timer",10332:"BackgroundThreadPool #1",8980:"JS Watchdog",2032:"JS Helper",17412:"JS Helper",15036:"JS Helper",2152:"JS Helper",8492:"JS Helper",9172:"JS Helper",18092:"JS Helper",12712:"JS Helper",17580:"Cache2 I/O",9068:"Cookie",7532:"Worker Launcher",2252:"WindowsVsyncThread",17764:"Compositor",17864:"ImgDecoder #1",8048:"ImageIO",1488:"IPDL Background",7484:"DOM Worker",9000:"DataStorage",18184:"cert_storage",12596:"HTML5 Parser",17780:"mozStorage #1",10100:"StyleThread#1",15508:"StyleThread#3",9456:"StyleThread#2",18156:"StyleThread#0",16448:"StyleThread#4",17120:"StyleThread#5",17504:"ImageBridgeChld",10528:"Untrusted Modules",14752:"PlayEventSound",3004:"localStorage DB",17068:"StreamTrans #20",12428:"StreamTrans #518",12132:"StreamTrans #594",10488:"StreamTrans #595",7296:"StreamTrans #596",17956:"ProxyResolution", Throttleable: 1 URL: UptimeTS: 29.12222 Version: 78.4.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Modified by Wayne Mery

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Run Windows in safe mode and then open TB. I think you'll find that McAfee AV, bypassed in safe mode, is causing the problem. Recommend you remove McAfee and use Windows Defender/Security.