Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Browser Update today created poblem

  • 4 cavab
  • 1 has this problem
  • 22 views
  • Last reply by hurtz33

hurtz33
hurtz33
more options

I think there was an update to my browser today. Now I can't sign into my Google gmail or Google main account because I think Firefox is trying to use a two-step verification that I set-up with the Titan Security key. I deleted this security key from my main Google account months ago, yet it keeps trying to use it but does not recognize the key now. I tried the other secondary method and just end up at the same verification window again, (screenshot attached). I can open gmail in Chrome browser no problem and I have verified the the Titan Key is removed from my account as a secondary verification, so I believe the problem is in Firefox browser. Any suggestions?

I think there was an update to my browser today. Now I can't sign into my Google gmail or Google main account because I think Firefox is trying to use a two-step verification that I set-up with the Titan Security key. I deleted this security key from my main Google account months ago, yet it keeps trying to use it but does not recognize the key now. I tried the other secondary method and just end up at the same verification window again, (screenshot attached). I can open gmail in Chrome browser no problem and I have verified the the Titan Key is removed from my account as a secondary verification, so I believe the problem is in Firefox browser. Any suggestions?
Attached screenshots

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What do you have here? see screenshot

hurtz33
hurtz33 Question owner
more options

It's enabled

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

hurtz33
hurtz33 Question owner
more options

Deleting the Cache and cookies didn't work, so moving to the next step. However when I did a search for cookies.sqlite. I have several with the newest being the 21st of this month (latest update). My question is; Instead of deleting/replacing the current profile and renaming it old, can I just restore the profile from 1/14/20, which is when everything was working right? or replace the current one with the 1/14/20?