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Secure connection failed message

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

user3347845
user3347845
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I am trying to go into a website that I have used for about a year HealthyBenefitsPlus.com/HWP with no problems. Now when I try to log onto it, it tells me Secure connection failed page trying to view cannot be shown because of authenicity of received data could not be verified. The owner of untrusted-root.badssi.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This website is connected to my medicare insurance program and it is legitimate. I have contacted Healthy Benefits Plus website and talked to specialists about this problem. They say I am the only one having trouble connecting to their website. They are looking into the problem also. Could you please inform me what caused this problem. This website is only one affected. I need this website for ordering my allotted health items. I cannot connect to any of their many links on webpage.

I am trying to go into a website that I have used for about a year HealthyBenefitsPlus.com/HWP with no problems. Now when I try to log onto it, it tells me Secure connection failed page trying to view cannot be shown because of authenicity of received data could not be verified. The owner of untrusted-root.badssi.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This website is connected to my medicare insurance program and it is legitimate. I have contacted Healthy Benefits Plus website and talked to specialists about this problem. They say I am the only one having trouble connecting to their website. They are looking into the problem also. Could you please inform me what caused this problem. This website is only one affected. I need this website for ordering my allotted health items. I cannot connect to any of their many links on webpage.

All Replies (1)

FredMcD
FredMcD
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  • MOZILLA_PKIX_ERROR_MITM_DETECTED
  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean