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Passwords missing after refresh

  • 1 cavab
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

jrzias
jrzias
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I refreshed my Firefox and all of my stored passwords are gone. I went into my Old Firefox folder and copied all of the files that have the stored log-ins and copied those files. I then went to About:profiles and pasted those copied files into my Local Directory folder. After that I closed Firefox, re-opened Firefox, and still no stored passwords. What can I do to get those back?

I refreshed my Firefox and all of my stored passwords are gone. I went into my Old Firefox folder and copied all of the files that have the stored log-ins and copied those files. I then went to About:profiles and pasted those copied files into my Local Directory folder. After that I closed Firefox, re-opened Firefox, and still no stored passwords. What can I do to get those back?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that you copied the files to the wrong location. The correct location is the profile in "AppData\Roaming".

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Firefox uses two locations for the Firefox profile folder, so make sure to look in the correct location. Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>