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I have been using message tags. However, the option is now greyed out. How to I get it working again and why did it stop working in the first place?

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  • Last reply by ClerkLS154

ClerkLS154
ClerkLS154
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I have been using message tags. However, the option is now greyed out. How to I get it working again and why did it stop working in the first place?

I have been using message tags. However, the option is now greyed out. How to I get it working again and why did it stop working in the first place?

All Replies (2)

ClerkLS154
ClerkLS154 Question owner
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I've just noticed, the tag option is still there in my Inbox, it is only greyed out in the sub-folder.

ClerkLS154
ClerkLS154 Question owner
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Further to the above, all the tags I'd set up are still showing on the drop down menu. However, all the emails which I'd tagged are now showing without their tags. How do I restore the tags they previously had?