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Email message error

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by qjjohnny

qjjohnny
qjjohnny
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I haven't been able to use Thunderbird for several months now. I get an error message that says login to inbound att.net failed. Enter new password. I enter new password and the same error message comes up. Need help

I haven't been able to use Thunderbird for several months now. I get an error message that says login to inbound att.net failed. Enter new password. I enter new password and the same error message comes up. Need help

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Remove the passwords from Saved Passwords in Preferences/Privacy & Security, restart TB, enter a secure mail key when prompted for a password. See this page for how to create a key:

https://www.att.com/support/article/dsl-high-speed/KM1010523/

qjjohnny
qjjohnny Question owner
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I was told to create a a mail key so I won't get an error message to enter a new password. Easier said than done. You people that know computers can probably do it with ease. Why should I be doing that anyway. For years I have had Thunderbird and all of a sudden I can't use it anymore and Thunderbird help is useless. It seems they want to lose people instead of gaining them.